Transfer Your Domain Name to Infomaniak: Complete Guide

Looking to consolidate your services with Infomaniak or leave your current registrar? A domain name transfer is a straightforward operation that requires following a few steps. Here\'s the complete guide to transferring your domain to Infomaniak without any service interruption.

Transfer My Domain to Infomaniak

Before You Start: Prerequisites

Essential Checks

Before initiating a transfer, make sure that:

• The domain is more than 60 days old – Recently registered or transferred domains are locked for 60 days (ICANN rule)
• The domain doesn\'t expire within 15 days – Renew it first if necessary
• You have access to the owner\'s email – Confirmations will be sent to this address
• The domain is not in dispute – No ongoing UDRP proceedings

What You\'ll Need

• Access to your account at the current registrar (OVH, Gandi, Ionos...)
• The transfer code (also called EPP code or AuthCode)
• An Infomaniak account (free to create)
• A payment method for the 1-year renewal

Step 1: Prepare the Domain at Your Current Registrar

Unlock the Domain

Domains are generally locked to prevent unauthorized transfers. You must first unlock it:

At OVH

1. Log in to your OVH control panel
2. Go to "Domain Names" → Select your domain
3. "General Information" tab
4. Disable "Transfer Protection"

At Gandi

1. Log in to your Gandi account
2. Go to "Domains" → Select your domain
3. "Outgoing Transfer" section
4. Click "Unlock"

At Ionos (1&1)

1. Log in to your Ionos account
2. Go to "Domains & SSL"
3. Click on the relevant domain
4. Disable the "Transfer Lock"

Retrieve the Transfer Code (AuthCode)

The transfer code is a unique password that authorizes the transfer. Without it, the transfer is impossible.

The code is typically sent by email to the domain owner.

Disable WHOIS Privacy (If Enabled)

Some registrars hide your contact information in WHOIS. This protection can block the transfer. Disable it temporarily.

Step 2: Initiate the Transfer at Infomaniak

Order the Transfer

1. Log in to your Infomaniak Manager
2. Click "Order" → "Domain Name"
3. Enter your domain name (e.g., mysite.com)
4. Select "Transfer an existing domain"
5. Enter the transfer code (AuthCode)
6. Verify the owner information
7. Proceed to payment

Registrant Information

You can keep the same owner information or update it. If you change the registrant, an additional validation process will be triggered.

Step 3: Validate the Transfer

Confirmation Email

After initiating the transfer, you (and/or the previous registrar) will receive confirmation emails:

1. Email from Infomaniak – Confirmation of the transfer request
2. Email from the previous registrar – Request to authorize the transfer
3. Email from the registry (depending on the extension) – Final validation

Approve the Transfer

Depending on your previous registrar, you may need to explicitly approve the transfer:

• OVH – The transfer is automatically approved after 5 days if not rejected
• Gandi – Approve via the link in the email or in your control panel
• Ionos – Confirm via the email received

To speed up the transfer, log in to your previous registrar and approve manually.

Step 4: Configure DNS

Option 1: Use Infomaniak DNS

If you host your website and emails with Infomaniak, use their DNS servers:

• ns1.infomaniak.com
• ns2.infomaniak.com

These DNS settings will be automatically configured if you order hosting with the domain.

Option 2: Keep Your Current DNS

If your site remains hosted elsewhere, you can keep your current DNS during and after the transfer. A domain transfer does not automatically change the DNS.

Option 3: Custom DNS

You can point to any third-party DNS server (Cloudflare, etc.) from the Infomaniak Manager.

Transfer Timelines

What Happens During the Transfer?

Your Site Stays Accessible

During the transfer, your website and emails continue to work normally. The transfer only concerns the administrative management of the domain, not its technical operation.

DNS Doesn\'t Change Automatically

Your DNS records remain unchanged during the transfer. Only after the transfer is complete can you (if you wish) modify the DNS from the Infomaniak Manager.

Common Issues and Solutions

The Transfer Code Doesn\'t Work

• Check there are no spaces before/after the code
• The code may have expired (limited validity period)
• Generate a new code at your current registrar

The Transfer Is Rejected

Possible causes:

• Domain is still locked
• Domain was registered/transferred less than 60 days ago
• WHOIS privacy is still active
• Owner\'s email is invalid or inaccessible

I Didn\'t Receive the Confirmation Email

• Check your spam/junk folder
• The email is sent to the WHOIS owner\'s address, not your account email
• Contact your previous registrar\'s support to resend the email

The Transfer Is Taking Too Long

• Log in to your previous registrar and approve manually
• Some registrars add a 5-day "cooling off" period
• Contact Infomaniak support if it takes longer than 10 days

After the Transfer

Verify Everything Works

1. Log in to the Infomaniak Manager
2. Verify the domain appears under "Domain Names"
3. Check the configured DNS
4. Test your website and emails

Set Up Auto-Renewal

In the Infomaniak Manager, enable auto-renewal to prevent accidental domain expiration.

Enable WHOIS Protection

Infomaniak offers free WHOIS protection to hide your personal information from public databases.

Transfer Pricing

The transfer generally costs the same as a 1-year renewal:

Indicative prices — check the Infomaniak website for current rates.

Frequently Asked Questions

Conclusion

Transferring a domain name to Infomaniak is a simple operation that takes just a few steps: unlock, retrieve the transfer code, order the transfer, validate. The process typically takes between 24 hours and 7 days depending on the extension.

Once the transfer is complete, you benefit from Infomaniak\'s quality of service: responsive support, clear interface, and Swiss hosting for your data.

Transfer My Domain to Infomaniak