Legal Notice & Terms of Sale

1. Website publisher

This website is published by:

2. Publication director

Julien Larzillière, in capacity as legal representative of APRESTA.

3. Hosting

This website is hosted by:

4. Purpose of the general terms

These General Terms and Conditions of Sale (GTC) define the rights and obligations of APRESTA (hereinafter "the Provider") and its clients (hereinafter "the Client") within the scope of data migration services to Infomaniak solutions.

Any service order implies unreserved acceptance of these GTC.

5. Description of services

The Provider offers support and migration services including:

• Email migration with history
• Calendar migration (CalDAV)
• Contact migration (CardDAV)
• User account configuration
• Limited post-migration technical support

The exact scope of each service is defined in the quote accepted by the Client.

6. Client obligations

The Client agrees to:

• Perform a complete backup of all data (emails, calendars, contacts, files) before any intervention by the Provider
• Provide the access credentials and information necessary to perform the service
• Verify the accuracy and completeness of the information provided
• Actively collaborate and respond to requests within a reasonable timeframe
• Validate the migration results within 7 days of completion
• Hold the necessary licenses and rights for the data to be migrated

⚠️ Important: Failure by the Client to perform a prior backup releases the Provider from any liability in case of data loss.

7. Limitation of liability

7.1. Data warranty exclusion

The Provider does not guarantee under any circumstances:

• The integrity, completeness or preservation of Client data during migration
• The recovery of data lost, corrupted or deleted before, during or after migration
• Full compatibility of all data with the destination system
• The continuous and uninterrupted operation of third-party services (Infomaniak, original providers)

7.2. Limitation of damages

In the event the Provider's liability is invoked, the total amount of damages that may be claimed is strictly limited to the amount excluding tax actually paid by the Client for the service concerned.

Under no circumstances shall the Provider be held liable for:

• Indirect, intangible or consequential damages
• Data loss, regardless of the cause
• Loss of business, revenue or profits
• Commercial or reputational harm
• Data reconstruction costs
• Damages resulting from third-party service failures

7.3. Exemption causes

The Provider is exempt from all liability in case of:

• Force majeure (outage, network failure, natural disaster, etc.)
• Act of a third party (original provider, host, ISP)
• Client fault (failure to backup, inaccurate information, non-compliance with instructions)
• Technical incompatibility not reported by the Client
• Modifications made by the Client after delivery

8. Technical support and assistance

8.1. Support scope

The technical support included in the service covers:

• Assistance with the initial configuration of migrated accounts
• Resolution of issues directly related to the migration
• Questions related to the scope defined in the quote

8.2. Support limitations

Support does not cover:

• General training on Infomaniak tools
• Issues related to the Client's equipment or software
• Requests outside the scope of the initial quote
• Assistance with services not provided by the Provider

8.3. Fair use of support

Support is provided on a fair use basis. The Provider reserves the right to:

• Limit the number of support requests to 5 tickets maximum per month per service
• Charge for excess requests at the current rate
• Refuse abusive, repetitive or out-of-scope requests
• Suspend support in case of established abuse

The following is considered abuse: multiple requests for the same previously resolved issue, contact outside business hours without justified urgency, use of support as ongoing training.

8.4. Response times

The Provider endeavors to respond to support requests within 48 business hours. This timeframe is indicative and does not constitute a contractual commitment.

9. Intellectual property

All content on this website (text, images, graphics, logos, icons, etc.) is the exclusive property of APRESTA or its partners.

Any reproduction, distribution, modification or publication of these elements is strictly prohibited without express written consent.

The procedures, scripts and migration methods developed by the Provider remain its exclusive property.

10. Confidentiality and data

The Provider commits to treating Client data with confidentiality. However:

• The Client remains solely responsible for GDPR compliance of their data
• The Provider is not responsible for the content of the migrated data
• Access credentials provided are used exclusively for the service

For more information, please see our privacy policy.

11. Pricing and payment

11.1. Pricing

• Prices are indicated in the quote, valid for 30 days
• Prices are expressed in euros and are exclusive of tax
• Any service that has been started is due in full

11.2. Payment terms

Payment for services is made according to the following schedule:

• 30%% upon order: deposit due upon signing the quote, constituting acceptance of these GTC and triggering the start of the service
• 70%% upon delivery: balance due upon receipt of the service, before handover of final access credentials where applicable

Payment is made by bank transfer or any other method agreed between the parties. Bank details are indicated on the invoice.

11.3. Late payment

In case of late payment:

• Late payment penalties are automatically applicable at the legal rate in force (ECB rate plus 10 points)
• A fixed compensation of 40€ for collection costs is due as of right
• The Provider reserves the right to suspend any ongoing service until full payment
• In case of non-payment of the balance within 15 days after formal notice, the Provider may terminate the contract and retain the deposit paid

12. Termination and cancellation

• Any cancellation by the Client must be notified in writing
• Deposits paid remain acquired in case of cancellation
• The Provider may terminate the contract in case of serious breach by the Client
• In case of termination, only services rendered are due

13. Hyperlinks

This website may contain links to third-party websites. APRESTA does not control these sites and disclaims any responsibility for their content or availability.

14. Cookies

This website uses only cookies strictly necessary for its technical operation (session, CSRF). These cookies do not collect any personal data for advertising purposes.

15. Applicable law and disputes

These GTC are governed by French law.

In case of dispute:

• The parties agree to seek an amicable solution for 30 days
• Failing agreement, the competent courts of the Provider's registered office shall have sole jurisdiction

16. Modification of GTC

The Provider reserves the right to modify these GTC at any time. The applicable GTC are those in force on the date of the order.

Last updated: 24/02/2026