Do you rely on a web contractor, an accountant, or a colleague to manage certain aspects of your Infomaniak services? Rather than sharing your credentials (bad practice!), use access delegation.
Why Delegate Instead of Share?
Sharing your Infomaniak credentials is tempting but risky:
- Security – Your password is exposed and can be reused
- Traceability – Impossible to know who did what
- Revocation – Changing the password disconnects you too
- Scope – Access to everything, not just what\'s needed
Delegation solves all these problems: controlled, traceable, revocable access limited to what\'s necessary.
Types of Delegation
Account Delegation (Organization)
To grant someone access to your Infomaniak Manager account. Use cases:
- Web contractor managing your hosting
- IT colleague administering services
- Accountant viewing invoices
Service Delegation
To grant access to a specific service (a hosting plan, a kSuite organization) without access to other services on the account.
Mailbox Delegation
To grant another user access to a mailbox (e.g., an assistant managing the director\'s emails).
Creating an Account Delegation
Access Settings
In Manager, go to your profile → "Delegations" or "Shared access".
Add a Delegate
Click "Add" or "Invite".
Enter the Details
- Delegate\'s email (must have or create an Infomaniak account)
- Access level / role
- Relevant services (all or specific ones)
Send the Invitation
The delegate receives an invitation email. They must accept to activate access.
Access Levels
Several levels exist, depending on what you\'re delegating:
Full Access
The delegate can do everything: manage services, users, and billing. Reserve this for trusted individuals (business partner, internal IT administrator).
Technical Access
Management of services (hosting, DNS, etc.) but not billing. Suitable for a web contractor.
Billing Access
Invoice viewing only. For an external accountant.
Read-Only Access
Viewing without modification. For auditing or supervision.
Mailbox Delegation
To allow one user to access another\'s mailbox:
Read Access
The delegate can read emails but cannot send from that address.
Read/Write Access
The delegate can read and send emails on behalf of the mailbox owner.
Configuration
- In Manager, select the relevant mailbox
- Go to "Delegations" or "Shared access"
- Add the delegate user
- Choose the access level
The delegate will see the shared mailbox appear in their webmail.
Best Practices
Principle of Least Privilege
Only grant the access that\'s needed. A web contractor doesn\'t need access to your invoices. An accountant doesn\'t need to modify your DNS.
Document Your Delegations
Keep a record of:
- Who has access to what
- Since when
- Why (reason for the delegation)
Review Regularly
Conduct a delegation review every 6 months:
- Does this person still need this access?
- Is the access level still appropriate?
- Are there forgotten delegations to revoke?
Revoke Promptly
When a collaboration ends, revoke the delegation immediately. Don\'t wait.
Revoking a Delegation
- Go to the delegations list
- Select the delegation to remove
- Click "Revoke" or "Delete"
- Confirm
Access is cut off immediately. The delegate can no longer access the relevant services.
Use Cases
Web Contractor
- Create a technical delegation
- Limit to relevant services (hosting, DNS)
- Exclude billing access
- Revoke at the end of the engagement
Executive Assistant
- Create a mailbox delegation
- Read/write access to the director\'s mailbox
- Optionally, access to the shared calendar
Accounting Firm
- Create a billing delegation
- Read-only access to invoices only
- No access to technical services
Co-Manager / Business Partner
- Full delegation
- Can step in during your absence
- Access to everything, including billing
Traceability
Actions performed by a delegate are logged. You can see in the logs who made which changes. This is a major advantage over password sharing.
Conclusion
Access delegation is the right way to share management of your Infomaniak services. It provides security, traceability, and fine-grained permission control.
Take a few minutes to properly configure delegations rather than sharing a password. It\'s a minimal investment for much better security.
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