Understanding and Managing Your Infomaniak Billing

Managing billing for your Infomaniak services is straightforward once you understand how it works. This guide covers invoices, payments, renewals, and frequently asked billing questions.

Discover Infomaniak Plans

Accessing Billing

1. Log in to Infomaniak Manager
2. Click your name/profile in the top right
3. Select "Billing" or "My invoices"

You\'ll access your invoice history, payment information, and billing settings.

Understanding Your Invoices

Invoice Types

• Initial invoice – First payment upon subscription
• Renewal invoice – Automatic service extension
• Adjustment invoice – Mid-period changes (adding users, etc.)
• Credit note – Refund or credit

Billing Cycle

Infomaniak generally offers:

• Monthly billing – Payment every month
• Annual billing – Payment once a year (often with a discount)

The cycle is set at subscription but can sometimes be changed.

Invoice Contents

Each invoice details:

• Covered period
• Billed services
• Quantities (number of users, GB of storage, etc.)
• Unit prices and total
• VAT (depending on your country)

Payment Methods

Accepted Methods

• Credit/debit card – Visa, Mastercard (recurring payment available)
• Bank transfer – For one-time payments or large amounts
• PayPal – Depending on the service
• SEPA direct debit – European domiciliation

Setting Up Automatic Payment

1. Go to Billing → Payment methods
2. Add a credit/debit card
3. Enable automatic renewal on your services

Renewal invoices will be charged automatically at maturity.

Changing the Payment Method

1. Go to Billing → Payment methods
2. Add a new method
3. Set it as the default
4. Remove the old one if needed

Service Renewals

Automatic Renewal

By default, services renew automatically. Before the due date:

1. You receive a reminder email
2. The invoice is generated
3. Payment is charged to your default method
4. The service continues without interruption

Disabling Automatic Renewal

If you want to stop a service:

1. Go to the relevant service\'s settings
2. Disable automatic renewal
3. The service will remain active until the end of the paid period
4. It will then be suspended and eventually deleted

Reactivating a Suspended Service

If you missed a payment and your service is suspended:

1. Pay the outstanding invoice
2. The service is reactivated automatically (usually)
3. Contact support if reactivation doesn\'t happen

Billing Information

Updating Your Details

Your invoices carry your details (name, address, VAT number). To update them:

1. Profile → Billing information
2. Edit the desired fields
3. Save

The new details will apply to future invoices.

Intra-Community VAT

If you\'re a European business with an intra-community VAT number:

1. Enter your VAT number in the billing information
2. Infomaniak verifies the number (VIES database)
3. If valid, VAT is not charged (reverse charge mechanism)

Downloading Your Invoices

Individual Invoice

1. Go to the invoice history
2. Click on the desired invoice
3. Download the PDF

Bulk Export

For your accounting, you can export multiple invoices:

1. In the history, select a period
2. Click "Export" or "Download all"
3. Retrieve the ZIP archive with all PDFs

Frequently Asked Questions

My invoice is incorrect — what should I do?

Contact Infomaniak support with the invoice number and a description of the issue. They can issue a credit note if necessary.

How do I get a proforma invoice?

During ordering, before paying, you can often generate a proforma invoice (quote) for internal approval or purchase orders.

Can I change my billing cycle?

Yes, usually at renewal time. Switch from monthly to annual (or vice versa) in the service settings.

How do I cancel a service?

Disable automatic renewal. The service will remain active until the end of the paid period, then it will be suspended.

I didn\'t receive my invoice by email

• Check your spam folder
• Verify the contact email address in your profile
• Download the invoice directly from Manager

Conclusion

Infomaniak billing management is transparent and accessible via Manager. By setting up automatic payments and regularly checking your billing information, you avoid service interruptions and administrative hassles.

Discover Infomaniak Plans