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How to Create an Infomaniak Account and Access Webmail

The InfoSwitch Team 16 janvier 2026 8 min read

Looking to create a professional email address hosted in Switzerland? This guide walks you through creating your Infomaniak account and setting up your first email address to access webmail, step by step.

Create My Infomaniak Account

Step 1: Create an Infomaniak Account

Before you can use webmail, you need to create a user account with Infomaniak. This account gives you access to the Manager (dashboard) to manage all your services.

Go to the Sign-Up Page

  1. Visit infomaniak.com
  2. Click "My Account" in the top right corner
  3. Select "Create an Account"

Fill in the Registration Form

The form asks for the following information:

  • Email address – An existing address for verification (Gmail, etc.)
  • Password – Choose a strong password (at least 12 characters recommended)
  • First and last name – Your personal information
  • Country – For billing and legal compliance

Secure Password

Use a password manager to generate and store a unique password. Avoid reusing passwords from other services.

Verify Your Email Address

  1. After submitting the form, check your inbox
  2. Open the email from Infomaniak (check spam if necessary)
  3. Click the confirmation link
  4. Your account is now active

Step 2: Order a Mail Service

Once your account is created, you need to order a Mail Service to get email addresses.

Access the Manager

  1. Log in at manager.infomaniak.com
  2. Use the email and password set during registration

Order the Mail Service

  1. In the Manager, click "Order" or "New Product"
  2. Select "Mail Service" in the Email category
  3. Choose your plan:
    • Mail Starter – To get started with 1-5 addresses
    • Mail Pro – For advanced professional needs
  4. Enter your existing domain name or order a new one
  5. Confirm your order

Don\'t have a domain name?

Infomaniak offers domain names starting at EUR 5/year. You can order a domain directly when subscribing to the Mail Service. Choose an appropriate extension (.com for international, .co.uk for the UK, etc.).

Step 3: Create Your First Email Address

Once the Mail Service is activated, create your email addresses.

Access Email Management

  1. In the Manager, go to "Mail Service"
  2. Select your mail service from the list
  3. Click "Email Addresses"

Create an Address

  1. Click "Add an Email Address"
  2. Fill in the information:
    • Local part – What comes before the @ (e.g., contact, john.doe)
    • Display name – The name visible to your correspondents
    • Password – Different from your Infomaniak account password
  3. Configure the storage space (5 GB minimum recommended)
  4. Confirm creation
Address Type Example Recommended Use
General contact contact@mydomain.com Main entry point
Personal john.doe@mydomain.com Individual communication
Department support@mydomain.com Customer service, technical
Info info@mydomain.com Information requests

Step 4: Log in to Webmail

Your email address is created. Now log in to webmail.

Access Webmail

  1. Open your browser
  2. Go to mail.infomaniak.com

Sign In

  1. Enter your full email address (e.g., contact@mydomain.com)
  2. Enter the email address password (not your Infomaniak account password)
  3. Click "Sign In"

Two Different Passwords

Be careful not to mix up:

  • Infomaniak account password – For accessing the Manager
  • Email address password – For webmail and email clients

Step 5: Configure Your Webmail

Personalize your experience right from your first login.

Create Your Signature

  1. Click the gear icon (Settings) in the top right corner
  2. Go to "Identities"
  3. Select your identity
  4. Add your signature in the dedicated field
  5. Save

Professional Signature Example

John Doe
Manager
My Company LLC
Phone: +1 234 567 890
www.mydomain.com

Enable Two-Factor Authentication

Secure your account with two-step verification:

  1. Go back to Infomaniak Manager
  2. Go to "My Account" > "Security"
  3. Enable "Two-Step Verification"
  4. Set up with an authenticator app (Google Authenticator, Authy...)

Configure an Email Client (Optional)

You can also access your emails from Outlook, Thunderbird, or your smartphone.

Configuration Settings

Setting Incoming Server (IMAP) Outgoing Server (SMTP)
Server mail.infomaniak.com mail.infomaniak.com
Port 993 465
Security SSL/TLS SSL/TLS
Username Full email address Full email address

Summary

Here are the steps to create an Infomaniak account and access webmail:

  1. Create an Infomaniak account – Sign up on infomaniak.com
  2. Order a Mail Service – With your domain name
  3. Create an email address – In the Manager
  4. Log in to webmail – At mail.infomaniak.com
  5. Configure – Signature, security, preferences

Need Help?

Infomaniak support is available 7 days a week and responds in multiple languages. If you run into any issues, don\'t hesitate to contact them through the Manager or by phone.

Conclusion

Creating an Infomaniak account and setting up your first email address takes just a few minutes. You get a professional email service hosted in Switzerland, with a modern and fully featured webmail. A reliable solution for your professional communication.

Create My Infomaniak Account Now

Ready to migrate to Infomaniak?

Contact us for a free 15-minute audit. We will analyze your situation and provide you with a personalized quote.

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